One afternoon, I received an urgent call from a concerned member of the community regarding a dear friend’s sister who appeared to be experiencing a severe mental health crisis. The caller explained that the woman had threatened harm involving a weapon and there were immediate concerns for the safety of her children, parents, siblings, and herself. The caller was understandably frightened and overwhelmed. My first priority was helping the caller become calm enough to communicate clearly while gathering the critical information needed to protect everyone involved.

After assessing the situation, I immediately guided the caller through the appropriate emergency response process while coordinating with law enforcement. Specific details regarding the woman’s location, behavior, and immediate safety concerns were communicated so first responders could locate her quickly, safely de-escalate the crisis, and protect everyone involved.

Because the appropriate professionals responded promptly and worked together, the crisis was successfully de-escalated. No lives were lost. The woman received the emergency care she needed, and her family was spared what could have become a devastating tragedy. Moments like these remind us that asking for help is not a sign of weakness. It is often the first step toward healing.

 

— A Concerned Friend